First Impressions Coordinator (Receptionist)
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Time Required: Part-time, 15-20 hours a week
Days Available: Monday 2-9pm, Wednesday 5-9p, Thursday 2-9pm, occasional Saturdays
Location: Cool Springs / Brentwood, TN
Reports To: First Impressions Manager
Prepared Date:  December 28, 2017

Job Summary: 

The First Impressions Coordinator plays an integral role on ROOTS’ First Impressions Team (“FIT”). You are the first impression our prospective and current customers receive when they walk in the door. Your warm reception can bring a smile, calm a nervous student, appease an anxious parent, or invite a celebration for a job well done. You’re friendly, excited about helping others and quick to start conversations.

The range of responsibilities for this position may vary from day to day, but ultimately, your responsibility is to ensure that our customer experience is top-notch. Tasks may include:

  • Be the first to welcome guests with a smile and warm greeting.
  • Answer the phone with enthusiasm.
  • Go the extra mile to help a guest, student or team member.
  • Be quick to offer assistance and serve our guests.
  • Prepare new student packets.
  • Introduce students to mentors (teachers) or substitutes.
  • Contribute to the growth of our studio by asking families to enroll after their trial experience.
  • Help us refine and grow by documenting customer feedback and brainstorm solutions on how to improve their experiences.
  • Assist the marketing and programming team by coming up with fun promotional ideas for classes, lessons, events and other experiences.
  • Ensure the lobby, studios and restrooms remain clean, stocked and organized.
  • Open or close the studio.


  • Problem-solving: identifies and resolves problems in a timely manner; gathers and analyze information and develops alternative solutions; uses reason when dealing with emotional situations
  • Interpersonal skills: has the ability to solve conflict calmly and effectively; maintains confidentiality; listens without interrupting; keeps emotions under control; is open-minded to fresh ideas and trying new things
  • Verbal communication skills: can speak clearly and persuasively in positive or negative situations; listens and responds well to questions
  • Teamwork: able to balance team and individual responsibilities; exhibits openness to others’ viewpoints and ideas; contributes to building a positive team; committed to supporting those around you — co-workers and customers
  • Quality Control: looks for ways to improve and promote quality and a first class experience; demonstrates accurateness and thoroughness; follows all policies and procedures; applies feedback to continue to improve
  • Ethics: treats people with respect; keeps commitments; works with integrity
  • Professionalism: approaches others in a tactful manner; reacts well under pressure; treats others with respect; accepts responsibility for actions; follows through on commitments
  • Organizational skills: is able to handle multiple tasks at once; exhibits promptness and thoroughness in delivering messages, tasks, and information; able to follow guidelines and directions
  • Innovation: meets challenges with resourcefulness; generates suggestions for experience improvements; able to develop new approaches and ideas for presentation

How to Apply

To apply, complete the Wonscore Assessment and submit the following via email to

  1. Cover letter and PDF of your resume
  2. StrengthsFinder Top–5 Strength Report; test results are optional but preferred
  3. Tell us how you heard about this position
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